Opening times - Our phone lines, online consultation service, and walk-in services are available Monday to Friday, 08:00 – 18:30.

·       📞 By phone: 01424 464756 For routine and urgent enquiries.

·       ✅ Request a call-back: You don't need to wait on hold.

·       🌐 Online: Submit your request using Engage Consult via our website.

• 🚶 In-person (reception queries)

Practice Extended Hours

For pre booked online telephone appointments only

Our team are committed to providing high quality patient care and staying up to date with the latest clinical guidance. All clinical and non-clinical staff are required to complete regular mandatory training.

The practice will be closed from 12:30pm for staff training on the following dates:

Wednesday 9th September 2026

Thursday 22^nd Oct 2026

Tuesday 16^th Feb 2027

If you require any non-emergency assistance during this time, our telephone message will have further instructions.

Need to see a doctor? NHS 111 can help

NHS 111 directs patients to the service that is best able to meet your needs taking into account your location, the time of day you are calling and the capacity of local services. 111 is free to call at all times. You can go online to www.111.nhs.uk 24 hours a day.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

NSH 111 EASY READ GUIDE  - Download HERE

Hastings Primary Care Hub

Is located on the ground floor of Station Plaza Health Centre. Hastings Primary Care Hub telephone number is 01424 884410 and the opening hours are now Monday – Friday 08:00-18:30 and weekends and BH 08:00-20:00. The hub provide advice and treatment for a range of minor illnesses and injuries.

Please note this is not a drop in service - an appointment must be made prior to attendance.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Mental Health Support When We Are Closed

If you need urgent help with your mental health while the surgery is closed, support is available:

🌙 Staying Well Space – Mental Health Crisis Support

• Out-of-hours crisis prevention service at St Leonards Wellbeing Centre

• Open 7 days a week

  • Weekdays: 6pm – 10.30pm

  • Weekends: 3pm – 10.30pm

• Provides recovery-focused support to help you manage your mental health, stay well, and prevent crisis

📞 Call: 0800 023 6475
📧 Email: stayingwell.hastings@southdown.org

Other support available:

• Call NHS 111 and choose the mental health option

• If you are in immediate danger of harming yourself or others, dial 999

• Text SUSSEX to 85258 for free, confidential 24/7 support

• Call Samaritans on 116 123

• Text SHOUT to 85258 for the Shout Crisis Text Line; If you’re under 19, text YM to 85258

If you or someone you are with finds themselves in a life-threatening situation call 999 and ask for an ambulance. 

Please go to A&E Department if it is a life-saving emergency.

Our local A&E Department is at the Conquest Hospital, The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD.

Please remember that A&E is for true accidents and emergencies. If you attend with a minor illness you will wait for a long time to be seen and also delay care to those who need it. If you are unsure whether you should go to A&E out of hours please call 111.