Government guidelines as from Tuesday 30th November 2021
Please be aware that unfortunately, due to staff sickness calls will take longer to be answered. Please be patient, we will answer as quickly as possible.
For the month of November 2021, The Station Practice:
1261 patients face to face (not including our nurses or health care assistants)
Provided 3344 Telephone Consultations
Processed 6798 prescriptions
And sadly we experienced 548 DNAs (did not attend or no answer on the telephone)
The Station Practice is always working hard to provide excellent care to all of our patients.
The Station Practice is pleased to announce the installation of their telephone system on 12th November 2021. We are hoping this will improve our patient experience and access to the practice via telephone! We welcome all patient feedback on our new system and we would like to thank all our patients with their patience and understanding during this time. Many thanks, Corinne Martin – Practice Manager.
Please could we ask all of our patients to continue wearing face masks when entering the practice to protect our most vulnerable and immunosuppressed patients who require a face to face GP appointment unless you are exempt. The Station Practice would like to thank you for your help and understanding during the COVID-19 Pandemic.
COVID status checker online version (alternative to NHS App), NHS Login still required: https://covid-status.service.nhsx.nhs.uk/
Covid Vaccination : https://www.sussexhealthandcare.uk/keepsussexsafe/sussex-covid-19-vaccination-programme/
The NHS is now ready to deliver a vaccination programme for England so that those who need it most will be able to access vaccinations as soon as they are available.
A prioritisation list has been produced in order for the vaccine to be delivered to groups who will need it first. The NHS will contact you when you are eligible to receive the vaccine and provide you with information about location and date. We will contact you when it’s the right time to come forward, so please don’t contact the NHS to seek a vaccine before then.
Key messages for patients / the public
· The vaccine will be given in order of priority to those at highest risk first.
· We will be in contact with you with information about where and when you will need to receive the vaccine.
· Please act on your invite when it comes, and make sure you attend your appointments when you arrange them.
· Please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives.
DUE TO THE ONGOING CORONAVIRUS SITUATION, WITH IMMEDIATE EFFECT ALL CALLS TO THE SURGERY WILL BE TRIAGED BY THE GP BEFORE YOU ARE ALLOCATED AN APPOINTMENT IF NECESSARY – PLEASE ONLY ATTEND THE SURGERY IF YOU HAVE AN APPOINTMENT CONFIRMATION
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Just launched – request help from your practice easily online!
This is our new online consultation service
Patients are now able to use a new service 24 hours a day to contact the Practice about medical or administrative queries. The new system is called Engage Consult and you can start using it by clicking here and completing your registration details
Any queries received via engage consult before 11.00am on a surgery working day will be dealt with and responded to on the same day.
Not all medical queries will require a GP appointment, however where an appointment is required a member of the Practice team will be in contact to arrange a phone call or face to face consultation.
We hope this new service will enable patients to get the help they require as quickly as possible.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Online Services - Now Available!
Order repeat prescriptions online via Patient Access - CLICK HERE
Please note: You will need to register for this service. Please contact the surgery for registration details.
Parking and Disabled Access
There is a Patron Only Car Park located at the front of Station Plaza Health Centre. Patients are entitled to 15 minutes of free parking.
Blue Badge holders must enter their full, correct vehicle registration into the terminal at the security reception desk on the ground floor and will then be entitled to free parking for the duration of their stay.
Parking Eye monitor the parking area and if you do not register your vehicle with security there is a risk of a £100 fine, the practice is unable to assist should you receive a fine.
(Site updated 07/12/2021)