The Station Practice

Urgent advice: Important Patient Notice – Microsoft Outage

We would like to make our patients aware that the ongoing Microsoft outage may affect several of our day-to-day services at the practice.

This may include:

💻 Online consultations – Responses may take longer.
📱 SMS messages and appointment reminders – Messages may be delayed or not received.
📧 Hospital letters and discharge information – There may be delays in receiving or processing correspondence.
📄 Referrals, patient letters and other administrative requests – These may take longer than usual.

What are we doing?
We are prioritising urgent clinical work and patient safety, continuing services wherever possible, and monitoring outstanding work to minimise delays.

If you are awaiting an online consultation response or important text message, please be aware that this may take longer than usual.

For urgent medical concerns, please telephone the practice. When we are closed, contact NHS 111. For a life-threatening emergency, call 999.

We apologise for any inconvenience and thank you for your patience and understanding.

The Practice Team

Non-urgent advice: Update – Practice Telephone Lines 10.9.26

📞 Telephone Line Update

We are pleased to confirm that our main practice telephone line is now stable, and you should no longer experience the issues we have had recently when trying to contact us.

📞 Main practice number: 01424 464756

Our telephone provider is still carrying out some work in the background to fully resolve and monitor the issues, but there should be no disruption to your calls while this work continues.

Thank you for your patience and understanding.